Responsible AI Policy for Blue Elephants Solutions

Last Update: 12. September 2024

1. Introduction
Welcome to Blue Elephants Solutions Pte. Ltd.! We’re offering innovative AI-powered tools and mobile learning solutions that personalize, enhance, and gamify both corporate and individual learning experiences. We believe in creating solutions that are practical and engaging.

This policy applies to our AI-powered products, such as Knowledge Empire, Knowledge Gym, AI Knowledge Assistant, AI Conversation Coach, AI Job Interview Coach and AI Job Interview Coach Pro, and any future developments.

2. Transparency
We are committed to ensuring that our users understand how AI is used within our products. For instance, in applications like the AI Knowledge Assistant and AI Conversation Coach, we provide clear explanations of how AI models process inputs, generate responses, and any limitations associated with these processes. We offer detailed documentation and FAQs to help users understand the functionalities and make informed decisions.

3. Bias Mitigation
We regularly review and audit AI-generated outputs to address and mitigate any potential bias. We rely on user feedback to continuously improve the fairness and accuracy of our AI systems.

4. Data Handling and Privacy
Personal data involved in AI interactions is handled in compliance with data protection regulations such as GDPR and CCPA. We do not use data from AI interactions for training models without explicit user consent.

5. Human Oversight
Our AI systems provide guidance and conversational feedback; however, final decisions are made by users. We aim to provide mechanisms for users to escalate any concerns about AI feedback to human reviewers.

6. Reporting AI Issues
If you encounter any issues with AI outputs, such as biased or incorrect responses, please contact us at contact@blue-elephants-solutions.com. We are committed to addressing your concerns promptly.

7. User Controls
We empower our users with control over AI functionalities within our products. Users can choose to opt-out of specific AI features or adjust settings to suit their preferences. Detailed instructions on how to manage these settings are available within the application and our support resources.

8. Governing Law and Jurisdiction
These Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or relating to this Policy shall be resolved through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).

9. Changes to This Policy
We may modify the Services, Policies, Terms or Agreements at any time. Any updates will be posted on this page, and we recommend that you check back occasionally to stay informed of any changes. Changes will be communicated by updating the “Last Update” Date at the top of this document. Any significant changes will be communicated through a notice on our website or via email.

10. Contact Information
You can find us at 160 Robinson Rd, #14-04, Singapore 068914, reach us by phone at +65 9821 7914, or contact us via email at contact@blue-elephants-solutions.com.

 

 

 

Other relevant Terms, Agreements and Policies: