Refund Policy for Blue Elephants Solutions

Last Update: 12. September 2024

1. Introduction
Welcome to Blue Elephants Solutions Pte. Ltd.! We’re offering innovative AI-powered tools and mobile learning solutions that personalize, enhance, and gamify both corporate and individual learning experiences. We believe in creating solutions that are practical and engaging.

This Refund Policy outlines the circumstances under which refunds may be issued for services provided by Blue Elephants Solutions Pte. Ltd.

2. Subscription-Based Services
For subscription-based services (e.g., Knowledge Gym, AI Knowledge Assistant), you may cancel your subscription at any time. If you cancel within 14 days of your initial purchase, you are eligible for a full refund of the subscription fee. After 14 days, refunds will not be provided for any unused portion of a subscription period following cancellation. You may continue to use the service until the end of the current billing cycle

3. Custom Development Services
Refunds for custom development services will only be provided if Blue Elephants Solutions fails to deliver the agreed-upon deliverables as outlined in the service agreement. Requests for refunds must be submitted within 30 days of the agreed delivery date.

4. Consumer Products
If you are dissatisfied with the AI feedback or performance, please contact our support team at contact@blue-elephants-solutions.com within 14 days of purchase. We will make reasonable efforts to address your concerns. If we are unable to resolve the issue to your satisfaction, you may be eligible for a refund in accordance with applicable consumer protection laws.

5. How to Request a Refund
To request a refund, please send an email to contact@blue-elephants-solutions.com, including details about the issue. We will process valid refund requests within 14 business days.

6. Governing Law and Jurisdiction
These Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or relating to this Policy shall be resolved through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).

7. Changes to This Policy
We may modify the Services, Policies, Terms or Agreements at any time. Any updates will be posted on this page, and we recommend that you check back occasionally to stay informed of any changes. Changes will be communicated by updating the “Last Update” Date at the top of this document. Any significant changes will be communicated through a notice on our website or via email.

8. Contact Information
You can find us at 160 Robinson Rd, #14-04, Singapore 068914, reach us by phone at +65 9821 7914, or contact us via email at contact@blue-elephants-solutions.com.

 

 

 

Other relevant Terms, Agreements and Policies: