Privacy Policy for Blue Elephants Solutions

Last Update: 12. September 2024

1. Introduction
Welcome to Blue Elephants Solutions Pte. Ltd.! We’re offering innovative AI-powered tools and mobile learning solutions that personalize, enhance, and gamify both corporate and individual learning experiences. We believe in creating solutions that are practical and engaging.

This Privacy Policy applies to our website, all our SaaS products—including Knowledge Empire, Knowledge Gym, AI Conversation Coach, AI Knowledge Assistant, AI Job Interview Coach, AI Job Interview Coach Pro—and custom developments or other services we offer.

2. Information We Collect
We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

  • Personal Information: When you use our services, we may collect personal information such as your name, email address, mobile phone number, employee ID, department, job role, and any other information you provide during account registration or use.
  • Non-Personal Information: We also collect non-personal information such as usage data, device information, and cookies to help us understand how our services are being used and to enhance their functionality.
  • Payment Information: We use trusted third-party payment processors (such as Stripe, Google Play Store, and Apple App Store) to handle payment details. These providers are responsible for securely processing your payment information, and we recommend reviewing their privacy policies.

3. How We Use Your Information
We use the information we collect to:

  • Set up and manage your account.
  • Provide you with access to our services.
  • Offer customer support.
  • Analyze usage data to improve our services.
  • Send marketing communications (with your consent).

4. Legal Basis for Processing Data (GDPR Compliance)
We process your personal data based on the following legal grounds:

  • Contractual Necessity: We process your data to fulfill the contract we have with you (e.g., to create accounts and provide services).
  • Consent: For marketing communications and certain types of data processing, we rely on your explicit consent.
  • Legitimate Interest: In cases where we process your data for service improvement, analytics, or operational purposes, we do so based on legitimate interest, ensuring it does not override your rights and freedoms.
  • Compliance with Legal Obligations: We may process your personal data to comply with legal obligations, such as regulatory requirements.

5. Data Sharing and Transfers
We may share your information with trusted third-party service providers (e.g., Stripe, Google Play Store, Apple App Store) to process payments and support our operations. These providers process personal data in accordance with our instructions and applicable data protection laws.

As a company based in Singapore, your data may be transferred to and processed in countries outside of the European Economic Area (EEA). When we transfer your data internationally, including to countries that may not have data protection laws equivalent to those in your jurisdiction, we ensure appropriate safeguards are in place to protect your data. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission, binding corporate rules, or other legally acceptable mechanisms.

6. Your Rights
You have the following rights under GDPR, CCPA, and other applicable data protection laws:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Right to Erasure: You can request the deletion of your data under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your data.
  • Right to Data Portability: You can request your data in a machine-readable format to transfer to another service provider.
  • Right to Object: You can object to our use of your data for marketing or other processing based on legitimate interest.
  • Right to Withdraw Consent: If we are processing your data based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at contact@blue-elephants-solutions.com. We will respond to your request within 30 days.

7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Generally:

  • User Data: Retained for 5 years after account closure or inactivity.
  • Payment Data: Handled by third-party processors and deleted immediately upon account closure unless required for legal purposes.
  • Usage Data: Anonymized or deleted after 2 years unless needed for operational purposes.

8. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access control, and secure data storage.

9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. For more information, please refer to our [Cookie Policy].

10. Children’s Privacy
Our services are not intended for children under the age of 16 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy
We may modify the Services, Policies, Terms or Agreements at any time. Any updates will be posted on this page, and we recommend that you check back occasionally to stay informed of any changes. Changes will be communicated by updating the “Last Update” Date at the top of this document. Any significant changes will be communicated through a notice on our website or via email.

12. Contact Information
You can find us at 160 Robinson Rd, #14-04, Singapore 068914, reach us by phone at +65 9821 7914, or contact us via email at contact@blue-elephants-solutions.com.

 

 

 

Other relevant Terms, Agreements and Policies: