Patient experience is a key driver to increased patient engagement, organizational reputation and ultimately for your organizational revenue and profitability.
A study from Deloitte shows a 150% higher net margin for hospitals with top rated patient experience compared to hospitals with low ratings.
This talk part of a bigger event on the topic of ” Cracking the Patient Experience Code” to which almost 700 participants were registered.
In his talk, our Founder and CEO Christian Borchert, will speak on the topic of “How to form patient-oriented mindset and behaviour”.